The good florist takes the utmost care that their beautiful arrangments reach the customer looking as fresh and beautiful as they left the shop.

• An air-conditioned vehicle is always used.
  
• Arrangements are never allowed to sit in direct sunlight.
  
• If the customer is not at home, if possible the flowers are places in a sheltered, cool position. A card with the florists' name, Balwyn Blooms, announcing that the delivery has been made is placed under the front door, and also in the letterbox. The time of delivery is noted on the cards.